Shipping & Returns

Effective 1/27/16, orders can and WILL ONLY be shipped to the billing address submitted with your order.  We will no longer ship to any alternate address.  
NO exceptions
 
***COVID-19 DISCLAIMER***


GM and other Vendors are still experiencing delays due to Covid-19. Orders will ship as SOON as they are ABLE to ship, we are not able to provide ETAs on some parts.  If you want to check stock or inventory prior to ordering something, please, just ask us first.  Any order requested to be cancelled prior to shipment will be assessed our standard 5% cancellation fee, which covers non-refundable credit card processing fees,  unless your order was paid through PayPal.  We do apologize, but this is the best we can do right now, your parts will come in when they come in and will ship as soon as they do.  Thank you for your understanding

 

Due to the volume of parts we finish on a weekly/monthly basis, as well as local custom projects, we can only provide a General Timeline of 3 – 6 Weeks for shipment, or longer, on any Custom Order.  Tracking will be emailed directly to you once the order has shipped.  We are unable to give exact status updates during the production of your order.  Please do not worry, we are WORKING on your part(s) and they will ship as soon as they are ready!

Clear coat ***Disclaimer*** for custom finished Carbon Fiber Hydro and/or Custom Painted part(s)

Newly applied automotive clear coat requires at least (90) Nintey days to fully cure and harden from the date you receive your order.  DO NOT apply ANYTHING, such as waxes, coatings or anything that contains any sort of chemical. ONLY use regular car wash liquid and/or water to these pieces during that time frame. 

All Estimated Production Lead Times for Non Custom Ordered Parts are stated below

  • Lloyd's Floor Mats - 3 to 4 Business Days
  • OEM GM Parts - 2 to 8 Business Days
  • Plasti Dipped Parts - 5 to 20 Business Days
  • Plasti Dipped Parts - 5 to 20 Business Days

ALL Custom Products

Please note that due to variations in GM factory colors and base coats, normal wear & tear on your vehicle, and multiple other unforeseeable factors, PERFORMANCE CORVETTES DOES NOT, WILL NOT and CANNOT guarantee a 100% color match on ANY custom made/finished Painted or Carbon Fiber HydroGraphics Part.  There are NO returns accepted on custom finished parts as Performance Corvettes does not offer returns on items as our policy is FIRM on All Sales are FINAL. NO Exceptions.  ANY PRODUCT RETURNED TO US WILL BE REFUSED UPON DELIVERY and Returned to Sender, if the item is delivered, a 50% restocking fee, less credit card fees and shipping & handling charges will be credited.  Aftermarket, as well as OEM Parts, are always highly recommend to be Test Fitted prior to being Painted, Hydro Dipped or otherwise Customized by Performance Corvettes.  There are NO returns or exchanges on ANY PRODUCT once we have put our hands on it, UNLESS, you are a local customer and we ourselves cannot properly install said product to our satisfaction.  Almost all aftermarket parts will require modification for proper fitment on your Vehicle and only Professional Installation is Recommended

CORE RETURNS

We offer Core Refunds/Store Credit if you send us back your factory parts after the installation of your custom piece.  All core returns must follow this policy:

1. You must EMAIL us at Sales@PerformanceCorvettes.com when you’re ready to send back your core(s) for credit and follow the return shipping instructions outlined below

2. If sending back your own core(s), they must be shipped via UPS or Fedex, Insured for the core refund amount, with Signature Confirmation and tracking information is required to be emailed to us within 2 business days of the shipment of the item

3. For speedier service, we can email you a UPS return label to affix to the package and we will deduct that shipping amount from the amount of the core refund, all you have to do is ask

4. We will not be held responsible for customers who choose to send their items back without tracking information and without adding signature confirmation to the shipment

5. Our address is Performance Corvettes, 6500 S Orange Avenue, Orlando, Florida 32809

6. Core refunds are processed within 5 business days of receipt of the item and that refund will ONLY be sent back to the Original Form of Payment – If your credit card is expired, stolen, no longer in use or your wife cut it up into tiny pieces, the refund will ONLY be issued in the amount of Store Credit

7. Store Credit Core refunds will be processed within 5 business days

8. Store Credit refunds NEVER expire and are good on ANYTHING we carry

OUR SHIPPING POLICIES & HOW WE SHIP:​
Orders

All orders are Processed the next business day. If a standard, non special order item shows up as backordered, we will notify you by e-mail within 48 hours and provide an estimated shipping date. Any order with a Value exceeding $500.00 requires signature confirmation

Times

In Stock Items typically ship within 2 Business Days.  We will do our best to fill non stocked, non Custom Made to Order Products within 3 – 7 Business Days. If you are not sure on the shipment time on an item please view our production time chart which has all estimated ship times broken down by Category, otherwise, if you have not asked us a question prior to ordering, we will take that as you have read our Terms & Conditions which are required to be read before ANY order can be placed. Production times are calucated based on Business Days, not Calendar days and do not include weekends or holidays

Special Order/Custom Made Products

Please Allow 15 – 30 *Business Days*, and sometimes longer, for ALL Custom Carbon Fiber or Any Painted Part – Please note we do not guarantee 100% custom paint matches on any color on pre painted parts without having a vehicle present to blend the paint. NO EXCEPTIONS

RETURN POLICY, DAMAGE CLAIM AND WARRANTY INFORMATION

Returns

ALL SALES ARE FINAL.  WE REPEAT, ALL SALES ARE FINAL.  WE DO NOT OFFER REFUNDS OR EXCHANGES ON ANY ITEM, AT ANY TIME, FOR ANY REASON.  ANY NON CUSTOM ORDERED ITEM FOUND TO BE DEFECTIVE WILL BE EXCHANGED FOR A REPLACEMENT.  IF AN EXCHANGE IS NOT POSSIBLE, WE WILL THEN ISSUE A REFUND.  IF A CUSTOMER FAILS TO ABIDE BY OUR POLICIES AND RETURNS AN ITEM TO US FOR ANY REASON IT WILL BE REFUSED AT DELIVERY AND RETURNED TO SENDER OR OTHERWISE REFUNDED IN THE FORM OF A 50% RESTOCKING FEE, LESS SHIPPING & HANDLING CHARGES ALONG WITH ALL APPLICABLE CREDIT CARD PROCESSING FEES.  THESE POLICIES ARE NOT NEGOTIABLE AND CANNOT BE CIRCUMVENTED FOR ANY REASON, AT ANYTIME, BY ANYONE. PERIOD.

Any used item, unless otherwise stated, has no warranty expressed or implied.

Customers are responsible for shipping costs on all returned items & any part returned for a Core Charge. All returns must be pre-paid by the customer unless Performance Corvetteswas at fault and/or made an error. Returns must be sent UPS or Fedex with Online Tracking Information including Signature Confirmation.  We will not be responsible for items that have been sent back to us without a signature even if the tracking information shows delivered.

Customers will be charged to a 30% restocking fee for ANY package returned by UPS or Fedex because of refusal or non-delivery. Shipping costs incurred will not be refunded, NO exceptions

There will be a 30% cancellation fee for any cancellation or request for refund(s) on ANY order within 45 Business Days from the original order date. Our lead times are only estimates and are not guaranteed, unless you have purchased our Rush Service on a product that was readily available at the time of purchase!  If we are unable to fulfill your order within 45 Business Days from the original order date we will refund the order in full without penalty on any part that is not ready to, or close to being, shipped at the time of said request.  All requests must be made in writing via email.  Any person or customer that files a chargeback within our stated timeframes on ANY order that has not been shipped yet will still be shipped to you when ready. We RepeatALL sales are FINAL.

 

Damaged Shipments

If Possible, Please inspect your shipment in the presence of the UPS or Fedex driver. If any damage is found, please refuse the shipment & notify the carrier immediately so that necessary steps be taken to insure prompt replacement of part or item. Please notify Performance Corvettes of the claim & the details of the damage within 7 Business Days. No replacement part will be sent until the original part is back in our possession. This includes any order received with damage or in error.

Carrier

Most orders are shipped UPS or Fedex Ground service unless otherwise requested. UPS or Fedex require a physical street address to ship, they do not deliver to a P.O. Box. Saturday, Sunday and holidays are not included in delivery time. Fedex Does Deliver on Saturdays with their regular Ground Service.  UPS deliveries for Saturday will incur an additional charge

Freight Shipments

Reserved for Oversized Items – Hoods, Ground Effects & Other Body Parts – Phone Number Required with Shipment

USPS Post Office Shipments

We Do Ship Express, Priority & First Class Mail for some products. Please note that some USPS shipments may not be abled to be tracked in transit and that the online tracking informtion may ONLY show that a label has been created for your shipment while the package is actually in transit to you

Ground Delivery

Freight costs are figured on weight or dimensional weight and shipment destination. Delivery time within the Continental U.S.A. is from 1 to 6 business days, depending on the customer location & origin of the shipment

3 Day Air

Freight costs are figured on weight or dimensional weight and shipment destination. Guaranteed delivery time is the third business day from the actual day of shipment. UPS 3 Day service is available only in the Continental U.S.A.

 

2nd Day Air

Freight costs are figured on weight or dimensional weight according to size of box. Guaranteed delivery time is the second business day from shipment date within the Continental U.S.A.

STANDARD OVERNIGHT DELIVERY​

Freight costs are figured on destination and weight or dimensional weight according to size of box. Guaranteed delivery time is the following business day from shipment date within the Continental U.S.A.

Priority Overnight Delivery

Freight costs are figured on destination and weight or dimensional weight according to size of box. Guaranteed delivery time is the following business day by 10:30 A.M. from shipment date within the Continental U.S.A.

Next Day Early AM Delivery

Freight costs are figured on destination and weight or dimensional weight according to size of box. Guaranteed delivery time is the following business day by 8:30 A.M. from shipment date within the Continental U.S.A.

UPS Saturday Delivery

This service is available with Priority Overnight service only. An additional $25.00 per box will be added to the Priority Overnight shipping charge. This service is only available in the Continental U.S.A.  Saturday Delivery is Standard with Almost All Fedex Shipments

Holiday Hours

No Custom Painting or Hydrocarbon work is performed During the Thanksgiving Holiday Week or From 2-3 Days Before Christmas Until 2-3 Days After New Years Day Depending on how the Holidays Fall Based on Calendar Year.  We are also closed on all Major Holidays throughout the year and on weekends.

INTERNATIONAL SHIPMENTS

Small Items

We have several options for USPS international shipments – USPS First Class Mail. Any order exceeding $250.00 USD will ship USPS Express Mail.  Please contact us for an exact quote prior to placing any international order as the shipping costs on our website reflect those orders shipping to the Continental United States Only.  Additional shipping costs will be required for orders shipping to Hawaii, Alaska or Puerto Rico

Larger Items

Performance Corvettes Ships Anywhere in the World via Air Freight Services. Shipments are made to the customers local airport/terminal destination. Phone Numbers & Your Nearest Airport Location are required with all orders. We are not able to ship door to door to international destinations. Any Customs Fees, Duties or Taxes are the responsibility of the customer and Performance Corvettes will not be liable for any additional fees due upon delivery of an order

Thank you to ALL our Customers and Vendors!!!